Internet Express Australia

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NOTE: All plan change requests must be emailed to planchange@ix.net.au no later than 5:30pm on the last business day of the month.

Once the plan change has been entered into our system you will receive an email confirmation of the plan change request.

Dial-up 56k Plans (Prices include GST)
Plan	Cost	Hours	Data Limit	Excess Rate	Session Limit
Casual Rate	$5.50/Month	2.5 Hours	Nil	$2.20/Hour	Unlimited
Standard $9.95	$9.95/Month	Unlimited	150Mb	$0.15c/Mb	4 Hours
Unlimited $19.95	$19.95/Month	Unlimited	Unlimited	Nil	4 Hours
Unlimited $39.95	$39.95/Month	Unlimited	Unlimited	Nil	10 Hours

Dial-up ISDN 64k & 128k Plans (Prices include GST)
Plan	Cost	Hours	Data Limit	Excess Rate	Session Limit
Isdn-64 $19.95	$19.95/Month	Unlimited	Unlimited	Nil	4 Hours
Isdn-64 $39.95	$39.95/Month	Unlimited	Unlimited	Nil	10 Hours
Isdn-128 $39.95	$39.95/Month	Unlimited	Unlimited	Nil	4 Hours
Isdn-128 $79.95	$79.95/Month	Unlimited	Unlimited	Nil	10 Hours
Once only $10 account setup charge (Self Install) Once only $33 account setup charge (Staff Assisted Install)

Unlimited Plans Conditions:

Staff assisted install comprises of the cunfiguration or Dial-up Networking, Internet Explorer, Outlook or Outlook Express and does not cover the installation of hardware eg: Modems, ISDN Routers etc.
The Standard $9.95 plan is a volume billed product with a download limit of 150Mb (Megabytes) per month. Customers who exceed this 150Mb limit in any month will be charged for additional megabytes at $0.15c per megabyte.
Any unused portion of the megabytes included in the monthly fee for the Standard $9.95 plan does not roll over into the following month.
Only one connect per login at a time is permitted.
Running any public access servers/services providing any public information from a computer connected via this plan is strictly prohibited.
This plan is not designed as a continuous connection as a 4 hour session limit applies to the Unlimited $19.95 Plan and a 10 hour session limit applies to the Unlimited $39.95 plan.
Customers will be disconnected after 60 minutes of idle time, regardless of which network they are accessing.
In peak periods, modems may not always be available.
Normal telecommunication call charges apply. Customers with 56k (V90) modems should be able to connect speeds greater than 33.6kbps depending on their line conditions.
Technical support for this product is available online at our “Online Help” section of our home page, Phoning during the hours 8am - 6pm weekdays on 1300 799 313 (Local National Call) or emailing our Technical Support Team tech@ix.net.au.

NOTE: Internet Express reserves the right to change or withdraw any plan at any time. Customers will be given one month's notice of withdrawal or any changes to plan.

All customers anniversary date is the 1st of each month with electronic tax invoices sent out on the first business day of each month, If you joined on the 15th of the month you will be billed on the 1st of the following month for the pro rata use of the previous month and you next months fee.

Personal web space can be upgraded to 2mb for an extra $13.20/month.

Login/Email Change

Changes of login name or email address requires the old account to be closed and an new account to be created which is subject to the standard account creation fee. Any credit or unused hours is not transferable.

Account Options(Prices include GST)
$22/Month	Static IP Address
$44/Month	SMTP Store ∓ Forward Mail (Includes Static IP Address)
$11/Month	Domain Mail forwarded to a single mail account
$11/Month	Corporate Mail account (no size or mailbox limits)
$2.20/Month	Mail Alias*
$2.20/Month	Mail Forward*
$4.40/Month	Additional email account (up to 5 additional). More then 5 is charged at $2.20 per account, per month.

No account supports more then one concurrent dial-in connection with the same username. If you attempt to dial in concurrently, both connections will be terminated and you will be required to re-dial in. If this happens more then 3 times within one day, the account will be locked and you will be required to call Internet Express to have your account unlocked.